After the successful completion of the programme, the student will receive a certificate (NQF level 5) issued and endorsed by the UFS. Recognition to the Higher Certificate in Management Development is available.
In this programme participants will learn to:
Regarding knowledge and knowledge management the participants will be able to understand and explain:
- The clear distinction between explicit knowledge and tacit knowledge.
- The strategic importance of tacit knowledge for organisations and why knowledge management has become an intrinsic part of good corporate business strategy.
- The importance of knowledge management for as well as reasons for success or failure
Regarding institutional memory the participants will be able to understand and explain:
- What institutional memory is and the importance of it for organisations.
- The causes of losing institutional memory and what the loss of it means for the organisation.
Regarding the uncovering, preservation, retaining and sharing of knowledge the participants will be able to understand and explain:
- Understand the difference between the uncovering of explicit knowledge and tacit knowledge.
- Implement specific methods / techniques to uncover, preserve, retain and share knowledge and institutional memory.
- How it is possible for organisations to successfully manage the loss of knowledge in an organisation undergoing radical change.
- Use the knowledge gained from the case studies of the Eureka project of Xerox and/or the CALL project of the US Army to write a blueprint for the reusing of knowledge in an organisation.
- The importance of knowledge
- Converting one type of knowledge to another
- Institutional / organisational memory
- The importance of organisational memory
- Causes of losing organisational memory
- The effects of the loss of organisational memory
- Knowledge management
- Why knowledge management often fails
- Why knowledge management often succeeds
- Ways of knowledge acquisition, preservation and sharing
- Knowledge management: methods attempting to retain
- Best practice: capturing and preserving knowledge for reuse
- Communities of practice
Your Lecturer for this online Programme: Institutional Memory & Knowledge Management