Institutional Memory & Knowledge Management
By the end of this programme participants will be able to use knowledge gained to:
- Be able to implement methods/techniques for the uncovering, preservation, retaining and sharing of knowledge in organisations.
- Design a plan for the successful implementation of a community of practice in an organisation.
- Successfully manage the loss of knowledge in an organisation undergoing radical change.
- Write a plan for the successful implementation of Institutional Memory (tacit knowledge) management.
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In this programme participants will learn to:
Regarding knowledge and knowledge management the participants will be able to understand and explain:
- The clear distinction between explicit knowledge and tacit knowledge.
- The strategic importance of tacit knowledge for organisations and why knowledge management has become an intrinsic part of good corporate business strategy.
- The importance of knowledge management for as well as reasons for success or failure
Regarding institutional memory the participants will be able to understand and explain:
- What institutional memory is
- The importance of institutional memory for organisations
- The causes of losing institutional memory
- What the loss of institutional memory means for the organisation
- Regarding the uncovering, preservation, retaining and sharing of knowledge the participants will be able to understand and explain:
- Understand the difference between the uncovering of explicit knowledge and tacit knowledge
- Implement specific methods / techniques to uncover, preserve, retain and share knowledge and institutional memory
- How it is possible for organisations to successfully manage the loss of knowledge in an organisation undergoing radical change
- Use the knowledge gained from the case studies of the Eureka project of Xerox and/or the CALL project of the US Army to write a blueprint for the reusing of knowledge in an organisation
- The importance of knowledge
- Converting one type of knowledge to another
- Institutional / organisational memory
- The importance of organisational memory
- Causes of losing organisational memory
- The effects of the loss of organisational memory
- Knowledge management
- Why knowledge management often fails
- Why knowledge management often succeeds
- Ways of knowledge acquisition, preservation and sharing
- Knowledge management: methods attempting to retain
- Best practice: capturing and preserving knowledge for reuse
- Communities of practice